Frequently Asked Questions (FAQ's)

Why should I choose The Master’s Coach, Ltd.?
We have been the Hudson valley’s leading ambulette service for over 29 years! We take pride in getting to know our customers. We’ll make sure you get to your appointment on time and back home in a timely manner.

How do I reserve an ambulette?
To schedule an ambulette pick-up, please fill out our pick-up form or call us at (845) 895-8201. Please remember to gather your origin and destination addresses and phone numbers before calling.

When should I call to reserve an ambulette?
You should call us as soon as you have made your appointment, however our office can be contacted anytime. If the office is closed please fill out the contact form on the website and we will respond within one business day. Our answering machine is checked periodically as well.

Can my caregiver accompany me in the van?
A caregiver/family member can accompany you on the trip at no cost.

How do I cancel my ambulette?
Call us at (845) 895-8201 as soon as possible.

I do not own a wheelchair, however I require one for my trip, what do I do?
We will gladly provide you with a wheelchair just let us know when you schedule your trip.

I own an extra wide wheelchair, can your ambulette accommodate me?
Yes we can accommodate a standard extra wide wheelchair if you have anything different call our office to check.

Can a customer be transported with oxygen?
Yes. As long as the driver does not have to administer the oxygen and the tank is secure to the wheelchair. Patients must have their own we do not provide oxygen.

Proudly Servicing:
NY Counties: Orange, Ulster, and Dutchess Counties.
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